montazbasenu (“we”, “our”, or “us”) operates the website montazbasenu.eu (“Website”). By placing an order through this Website, you agree to the terms outlined below. These terms are in place to ensure a secure, reliable, and transparent digital delivery process.
1. Digital Delivery
All of our products are delivered electronically via email.
- Once your purchase is complete, you will receive a confirmation email at the address provided during checkout.
- Important: To proceed with your order, you must reply to this confirmation email.
- If we do not receive a reply within 12 hours, your order will be automatically canceled, and no product will be delivered.
- Orders are typically delivered within 1 hour of your confirmation if placed during our active hours:
🕘 Monday – Sunday | 09:00 – 23:00 CET - Orders placed outside of these hours may experience a short delay, but will still be delivered within 12 hours of confirmation.
2. Order Status & Delivery Timeline
After confirming your order by email reply:
- You will receive the product directly to your inbox.
- Please check your spam or promotions folder if you do not see the delivery.
- If you have not received your order within 12 hours of confirming, contact us at [email protected]
3. Cancellations
If you change your mind before confirming your order, you may cancel it at any time by replying to the confirmation email.
If the order has already been processed and delivered, please refer to our Refund Policy for further assistance.
4. Customer Support
For any order-related issues, delivery questions, or general support, feel free to reach out:
📧 Email: [email protected]
Thank you for using montazbasenu!